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Refund Policy

Returns

Our coverage lasts 30 days. If 30 days have gone since your purchase, unfortunately, we can’t provide you with a refund or exchange.

To be eligible for a return, your item ought to be unused and within the same situation that you acquired it. It ought to also be inside the original packaging.

Various sorts of items are exempt from being returned. Perishable goods consisting of food, flowers, newspapers or magazines cannot be returned. We also do no longer accept merchandise which might be intimate or sanitary items, risky materials, or flammable beverages or gases.

Some Additional non-returnable items:

Gift cards

Downloadable type software products

Health and personal care items

We require a receipt or evidence of purchase, in order to return your purchase.

Please don’t deliver your purchase back to the manufacturer.

There are certain situations where most effective partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, computer game, magnetic tape, or vinyl record that has been opened

Any item not in its original condition is broken or missing parts for reasons undue to our error

Any item that’s returned quite 30 days after delivery

Refunds (if applicable)

As soon as your return is received and inspected, we will e-mail to notify you that we have acquired your item. After that you will also be notified about the approval or rejection of your refund.

Your refund will be processed If you are approved, and a credit will automatically be implemented to your Mastercard or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

In case you haven’t obtained a refund but, first check your bank account again.

Then contact your credit card business enterprise  it’s going to take a while before your refund is officially posted.

Next contact your bank. there’s often some time interval before a refund is posted.

If you’ve accomplished  all of this and you still haven’t received your refund yet, please contact us at info@purecrystalstore.com.

Sale items (if applicable)

Sale items cannot be refunded.

Only regular priced items could be refunded.

Exchanges (if applicable)

We only replace items if they’re faulty or broken. Send us an email at info@purecrystalstore.com, if you want to exchange it for the same item. Ship your item to 805 Alpine Avenue Ottawa, Ontario K2B5R5 Canada

Gifts

You’ll receive a gift credit for the value of your return if the item was marked as a gift when bought and shipped directly to you. A gift certificate will be mailed to you once the returned item is received.

If the item wasn’t marked as a gift while purchased, or the present giver had the order shipped to themselves to present to you later, we can send reimbursement to the present giver and he’ll discover about your return.

Shipping

In order to return your product, you should mail your product to: 805 Alpine Avenue Ottawa, Ontario K2B5R5 Canada

For returning your item, you will be responsible for paying for your own shipping costs. Shipping fees are non-refundable. If you receive a refund, the value of return shipping are going to be deducted from your refund.

Depending on where you reside, the time it could take to your exchanged product to reach you, can also vary.

If you are shipping an item over $ seventy-five, you ought to don’t forget the use of a trackable delivery provider or buying shipping coverage. We don’t guarantee that we will get hold of your returned object.

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